This Shipping and Delivery Policy ("Policy") applies to all digital services provided by Upclass AI Private Limited ("Upclass.ai," "we," "our," or "us"). Since Upclass.ai provides digital services and software, this policy outlines how we deliver access to our platform and services.
1. Nature of Services
Upclass.ai provides digital services including:
- Online course platform access
- Cloud-based video hosting and streaming
- Mobile applications (iOS and Android)
- Desktop applications
- Digital content management tools
All services are delivered digitally through the internet. No physical products are shipped.
2. Immediate Access
Upon successful subscription and payment:
- You will receive immediate access to your Upclass.ai account via email confirmation.
- Account credentials will be sent to your registered email address within minutes of payment confirmation.
- You can access the platform immediately through our website or mobile/desktop applications.
3. Account Setup and Onboarding
After account creation:
- You will receive a welcome email with login credentials and setup instructions.
- Our onboarding process is designed to be completed within 15-30 minutes.
- Support documentation and video tutorials are available in your account dashboard.
- Our support team is available to assist with setup if needed.
4. Mobile and Desktop Applications
For mobile and desktop applications:
- Mobile Apps: Available for download from the Apple App Store (iOS) and Google Play Store (Android) immediately after account creation.
- Desktop Apps: Available for download from your account dashboard for Windows, macOS, and Linux.
- All applications are free to download and use with your active subscription.
- App updates are delivered automatically through the respective app stores or our update system.
5. Service Availability
Our services are available:
- 24/7 access to your account and content (subject to maintenance windows)
- Global availability - accessible from anywhere with an internet connection
- Multi-device support - access from web, mobile, and desktop applications
We strive for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance.
6. Content Upload and Processing
For content you upload:
- Video uploads are processed immediately upon upload completion.
- Processing time depends on file size and may take a few minutes to several hours for large files.
- You will receive notifications when processing is complete.
- Content is encrypted and secured during upload and storage.
7. Support and Assistance
If you experience any issues accessing our services:
- Check your email (including spam folder) for account activation emails.
- Contact our support team at support@upclass.ai
- Call us at +91 8095161872 during business hours (Monday - Saturday, 10:00 AM - 7:00 PM IST)
- Access our help center and documentation from your account dashboard
8. Delivery Confirmation
You will receive email confirmations for:
- Account creation and activation
- Payment confirmation
- Subscription activation
- Important service updates
Please ensure your email address is correct and check your spam folder if you don't receive expected emails.
9. Geographic Restrictions
While our services are accessible globally, certain features may be subject to local regulations and restrictions. We comply with applicable laws in the jurisdictions where we operate.
10. Contact Us
If you have questions about service delivery or need assistance accessing your account, please contact us:
Upclass AI Private Limited
NO 1002, 2ND FLOOR AECS LAYOUT A BLOCK, Singasandra, Bangalore Rural, Bangalore South, Karnataka 560068
Email: support@upclass.ai
Phone: +91 8095161872
Business Hours: Monday - Saturday, 10:00 AM - 7:00 PM IST
By using Upclass.ai's services, you acknowledge that you have read, understood, and agree to this Shipping and Delivery Policy.
