Refund Policy - Upclass.ai

This Refund Policy ("Policy") applies to all subscription payments made to Upclass AI Private Limited ("Upclass.ai," "we," "our," or "us") for the use of our online course platform services. Please read this policy carefully before making any payment.

1. General Refund Terms

Upclass.ai offers subscription-based services with different billing cycles (monthly, quarterly, or annually). Refund eligibility and processing depend on the type of subscription and the timing of the refund request.

2. Subscription Refunds

Monthly Subscriptions: Monthly subscription fees are non-refundable once the billing cycle has commenced. However, if you cancel your subscription within 7 days of the initial payment and have not used the service, you may be eligible for a full refund.
Quarterly Subscriptions: Quarterly subscription fees are non-refundable after 14 days from the date of payment. If you cancel within 14 days and have not used the service, you may be eligible for a prorated refund.
Annual Subscriptions: Annual subscription fees are non-refundable after 30 days from the date of payment. If you cancel within 30 days and have not used the service, you may be eligible for a prorated refund based on the unused portion of the subscription.

3. Refund Processing Time

If your refund request is approved, the refund will be processed within 7-14 business days. The refund will be credited to the original payment method used for the transaction. Please note that processing times may vary depending on your payment provider.

4. Non-Refundable Items

The following items are non-refundable:

Setup fees or one-time charges
Additional bandwidth or storage charges beyond the plan limits
Third-party integrations or add-on services
Fees for services that have been fully utilized

5. Cancellation Policy

You may cancel your subscription at any time through your account dashboard or by contacting our support team. Cancellation will take effect at the end of your current billing period. You will continue to have access to the service until the end of the paid period.

6. Refund Requests

To request a refund, please contact our support team at support@upclass.ai with the following information:

Your account email address
Transaction ID or invoice number
Reason for refund request
Date of payment

7. Dispute Resolution

If you are not satisfied with our refund decision, you may contact our customer support team to discuss your concerns. We are committed to resolving all disputes fairly and promptly.

8. Changes to Refund Policy

Upclass.ai reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes indicates acceptance of the updated policy.

9. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Upclass AI Private Limited
NO 1002, 2ND FLOOR AECS LAYOUT A BLOCK, Singasandra, Bangalore Rural, Bangalore South, Karnataka 560068
Email: support@upclass.ai
Phone: +91 8095161872

By making a payment to Upclass.ai, you acknowledge that you have read, understood, and agree to this Refund Policy.