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Privacy Policy

Your privacy is important to us. Learn how we protect your data.

This Privacy Policy ("Policy") applies to Upclass.ai, operated by Upclass AI Private Limited, and outlines the lawful and secure processing of personal data in compliance with the Information Technology Act, 2000, and the IT Rules, 2011. This Policy governs all aspects of personal data collection, processing, and protection.

1. Data Collection

We collect and process various types of personal and sensitive information ("Personal Data") in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. This includes:

  • Personal Information: Identifiable information such as name, contact details, email address, and billing information, collected with explicit user consent as per Rule 5 of the IT Rules, 2011.
  • Usage Information: Data on user interactions, such as IP address, access logs, and device information, collected to monitor and enhance service quality and prevent unauthorized access.
  • Content Information: Information about the educational content provided by instructors, collected strictly to facilitate secure video delivery to authorized users.

2. Purpose of Data Processing

In accordance with the Privacy Rules, Personal Data is processed solely for lawful purposes, including:

  • Service Provision: Enabling secure video encryption, content hosting, and user account management to authorized users.
  • Compliance and Monitoring: Ensuring adherence to internal and legal security standards, as required by the IT Act, 2000.
  • Improvement of Services: Analysing non-personally identifiable usage data to optimize our services, as permitted under the IT Rules.

3. Lawful Basis for Processing

Processing activities are based on one or more legal grounds, including:

  • Consent: Explicit consent is obtained where necessary, in accordance with Rule 5(1) of the IT Rules, for collecting Personal Data. Users may withdraw consent at any time by contacting us at the details provided below.
  • Legal Obligation: Compliance with a legal obligation, such as data retention as required by regulatory authorities.

4. Data Sharing and Third-Party Disclosure

Personal Data may be disclosed to authorized third-party service providers in accordance with Rule 6 of the IT Rules, and only as necessary to deliver our services. Data may also be disclosed under the following circumstances:

  • Service Providers: Data may be shared with reputable third parties (such as payment processors and hosting providers) bound by confidentiality agreements and required to comply with Indian data protection laws.
  • Legal Compliance: Disclosure is permitted if required by law, judicial orders, or government agencies to ensure compliance with applicable laws and regulations.

5. Data Retention and Deletion

We retain Personal Data only as long as necessary to fulfill the purposes stated in this Policy or as required by law. Upon request, or once data is no longer required, Personal Data will be deleted or anonymized in a secure manner, consistent with Rule 5(4) of the IT Rules, 2011.

6. Data Security

We adhere to Reasonable Security Practices and Procedures, as outlined in Section 43A of the IT Act, 2000, to protect Personal Data from unauthorized access, alteration, or deletion. Security measures include encryption, multi-factor authentication, and regular security audits.

7. User Rights

In accordance with the Privacy Rules, users have the following rights regarding their Personal Data:

  • Access and Correction: Users may request access to their Personal Data, or ask for corrections if the data is inaccurate or incomplete.
  • Data Portability: Upon request, we provide users with a copy of their Personal Data in a structured, commonly used format, where feasible.
  • Withdraw Consent: Users may withdraw consent at any time by contacting us. Note that this may limit the ability to access certain services.

8. Grievance Redressal Mechanism

In compliance with Rule 5(9) of the IT Rules, users may address any grievances related to Personal Data handling by contacting our Grievance Officer:

Grievance Officer: Mr. Anoop Singh
Address: NO 1002, 2ND FLOOR AECS LAYOUT A BLOCK, Singasandra, Bangalore Rural, Bangalore South, Karnataka 560068
Email: support@upclass.ai
Phone: +91 8095161872

9. Cookies and Tracking Technologies

Upclass.ai uses cookies and other tracking mechanisms in compliance with the IT Rules, 2011, to enhance user experience, analyze trends, and manage session continuity. Users may manage their cookie preferences through browser settings. Note that disabling cookies may affect functionality.

10. International Transfers of Personal Data

In cases where Personal Data is transferred internationally, we ensure that data protection measures are equivalent to those in India, following the principles of the IT Rules. Users will be notified if any significant international transfer of data occurs, along with relevant details.

11. Updates to Privacy Policy

This Policy may be updated periodically in accordance with legal and operational requirements. Significant changes will be communicated through email and notices on our website. Continued use of our services after changes indicates acceptance of the revised Policy.

12. Contact Us

If you have questions or concerns about this Policy or our data handling practices, please reach out to:

Upclass AI Private Limited
NO 1002, 2ND FLOOR AECS LAYOUT A BLOCK, Singasandra, Bangalore Rural, Bangalore South, Karnataka 560068
Email: support@upclass.ai
Phone: +91 8095161872

By using Upclass.ai's services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.